Cookiee Privacy Policy

Last updated: May 25, 2026

This Privacy Notice describes how COOKIEE (collectively,’ ‘we,’ and ‘us’) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person or business) apply or sign up for/on a COOKIEE account or other services through COOKIEE website or product applications ).

This Privacy Notice applies to your use of our website and/or Services, and covers information collected in connection with your access to and use of our website and/or Services. Please read this Privacy Notice carefully. By continuing to interact with us, you are consenting to the practices described in this Privacy Notice and You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy.

INFORMATION WE COLLECT OR RECEIVE ABOUT YOU

We need to collect or receive information about you to provide you with the Services or the support you request. The type of information can vary depending on the country from which you access our Services. Additionally, you may also and can choose to voluntarily provide information to us.

Information You Provide

We collect or receive information you provide when you apply, use or sign up with us, go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, upload content, or otherwise use the Services.

We collect or receive information about you when you use our Services, including :

Identification Information. Your name; email address; mailing address; mobile/phone number;; birthdate; passport, driver’s license, PAN, or other government-issued identification; or other historical, contact, and demographic information when you apply, use or sign up for Cookiee Services , signature, and authentication credentials (for example, information you use to login to your account), including IP address.

Financial Information. Information such as bank account, and other publicly available information.

Tax information. PAN details.

Transaction Information. When you use our Platform Services /or Services to make, accept, request, or record payments, we receive information about when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.

Other Information You Provide. Information that you voluntarily provide to us, including any survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; or any other actions performed on the Services.

Information We Collect Or Receive from you when you use our Platform Services.

We may automatically receive and collect certain anonymous information in standard usage logs through our server, including computer-identification information obtained from “cookies” sent to your browser from various sources as detailed out in the Cookie notice section. We may actively collect the following personally identifiable information about you:

• name including first and last name;
• email address;
• mobile phone number and contact details;
• address and postal code;
• opinions of features on this Website;
• IP address
• product / service preferences; and
• other information may be collected as per our registration process and as stipulated by applicable law, ancillary to availing of the different classes of Services provided by us.

We may also actively collect the following personal data as below:

• about the pages you visit/access on this Website;
• the links you click on this Website;
• the number of times you access a particular page on this Website; and
• the number of times you have interacted on this Website.

Information We Collect Or Receive From Other Sources

We also collect or receive information about you from third parties, including:

Identity Verification. Information from third-party verification services, credit bureaus, financial institutions, mailing list providers, and publicly available sources. In some circumstances, where lawful, this information may include your government-issued identification number.

Background Information. To the extent permitted by applicable laws, we may obtain background check reports from public records of criminal convictions and arrest records. We may use your information, including your full name, government-issued identification number, and date of birth, to obtain such reports.

Credit, Compliance and Fraud. Information about you from third parties in connection with any credit investigation, credit eligibility, identity or account verification process, fraud detection process, or collection procedure, or as may otherwise be required by applicable law. This includes, without limitation, the receipt and exchange of account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies.

Children’s Information

Our Services are general audience services not directed at children under the age of 18. If we obtain actual knowledge that any information we collect or receive has been provided by a child under the age of 18, we will promptly delete that information.

HOW WE USE YOUR INFORMATION

We may use information about you for number of purposes, including:

Providing, Improving, and Developing our Services

• Determining whether the Services are available in your country/city;
• We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Otherwise providing you with the Cookiee products and features you choose to use;
• Displaying your historical transaction or appointment information;
• Developing new products and services;
• Delivering the information and support your request, including technical notices, security alerts, and support and administrative messages including to resolve disputes, collect fees, and provide assistance for problems with our Services or your Cookiee account;
• We use your personal information to recommend features, products, and services that might be of interest to you, Improving, personalizing, and facilitating your use of our Services;
• Measuring, tracking, and analyzing trends and usage in connection with your use or the performance of our Services;
• Performance of a contract for providing products or services;
• Optimise our website to suit your interest and your usage patterns;
• to get in touch with you when necessary and sending materials regarding upcoming offers or any information that we deem material in order for you to be a fully informed user and customer of, and visitor to the Website.

Communicating with You About our Services

• Sending you information we think you may find useful or which you have requested from us about our products and services;
• Conducting surveys and collecting feedback about our Services.

Protecting our Product and Services and Maintaining a Trusted Environment

• Investigating, detecting, preventing, or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf;
• Protecting our, our customers’, or your customers’ rights or property, or the security or integrity of our Services;
• Enforcing our Terms of Use or other applicable agreements or policies;
• Verifying your identity (e.g., through government-issued identification numbers);
• Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
• Fulfilling any other purpose disclosed to you in connection with our Services;
• Contacting you to resolve disputes, collect fees, and provide assistance with our Services.

In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.

Advertising and Marketing

• Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners;
• If we send you marketing emails, you can send us an Email help@cookiee.com to stop receiving marketing emails

Other Uses

For any other purpose disclosed to you in connection with our Services from time to time.

What Information Can I Access?

You can access your information, including your name, address, , profile information, purchase history in the "" section of the website or mobile application. To request access to personal information that is not available through Your Account you can send email to help@cookiee.com.

HOW WE SHARE YOUR INFORMATION

We may share information about you as follows:

With Other Users of our Services with Whom You Interact

With other users of our Services with whom you interact through your own use of our Services. For example, we may share information when you make or accept a payment, appointment, or money transfer using our Services.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Cookiee services. For example, the products you order through our marketplace are from third parties, We also offer services or sell product lines jointly with third-party businesses, such as sellers on Cookiee, we share customers’ personal information related to those transactions with that third party.

With our Affiliates

With our group companies and corporate affiliates, for the purposes outlined herein.

With Third Parties

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, SMS, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law;

With third parties that run advertising campaigns, contests, special offers, or other events or activities on our behalf or in connection with our Services.

Business Transfers and Corporate Changes

• To a subsequent owner, co-owner, or operator of one or more of the Services; or
• In connection with (including, without limitation, during the negotiation or due diligence process of) a corporate merger, consolidation, or restructuring; the sale of substantially all of our stock and/or assets; financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

Safety and Compliance with Law

If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from tax authorities, law enforcement agencies, etc.); (ii) to enforce or comply with applicable agreements or policies; (iii) to protect our or our customers’ rights or property, or the security or integrity of our Services; or (iv) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.

With Your Consent

• At your direction or as described at the time you agree to share;
• When you authorize a third-party application or website to access your information.

Aggregated and Anonymized Information

We also may share (within our group of companies or with third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our Terms of Use or other applicable agreements or policies, or to take any other actions consistent with applicable law.

COOKIES AND OTHER SIMILAR TECHNOLOGIES

To enable our systems to recognize your browser or device and to provide and improve Cookiee Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookie Policy.

THIRD-PARTY ADVERTISING AND ANALYTICS

We can use third-party service providers to provide site metrics and other analytics services. These third parties can use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our Services, webpages viewed, time spent on webpages, links clicked, and conversion information (e.g., transactions entered into). This information can be used by Cookiee and third-party service providers on behalf of Cookiee to analyze and track usage of our Services, determine the popularity of certain content, and better understand how you use our Services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Notice does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

YOUR CHOICES

Personal Information

You may access, change, or correct information that you have provided by logging into your Cookiee account at any time or by making a request to us on help@cookiee.com in which case we may need to verify your identity before granting access or otherwise changing or correcting your information.

Deactivating Your Account

If you wish to deactivate your account, you can do so by logging into your COOKIEE account or by emailing us on : help@cookiee.com

Location Information

In order to provide certain Services, we may require access to location information, including precise geolocation information collected from your device. If you do not consent to collection of this information, certain Services will not function properly and you will not be able to use those Services.

Promotional Communications

You can opt out of receiving promotional messages from COOKIEE by following the instructions in those messages, by informing the caller that you would not like to receive future promotional calls, or by sending us a email to help@cookiee.com. If you decide to opt out, we can still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

Your Data Protection Rights

You may have certain rights related to your personal data , subject to local & applicable data protection laws. These rights may include:

• You have the right to request us to restrict or object to processing your personal information under certain circumstances.
• You can access and review personal data associated with your account at any time by writing email to help@cookiee.com
• You also can request the following information: how we collect and use your personal data and why; the categories of personal data involved; the categories of recipients of your personal data ; how we received your personal data and its source; our business purpose for using your personal data ; and how long we use or store your personal data or the manner in which we determine relevant retention periods.
• You have a right to correct your personal data by writing email to help@cookiee.com
• In certain situations as per the applicable law, you can ask that we delete/erase or stop using your personal data (and object to use of your personal data ) or export your personal data . Please write to us email help@cookiee.com
• Where we rely on your consent to process your personal data , you have the right to decline consent and/or if provided, to withdraw consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of your consent. At any time, you can request that we stop using your personal data for direct marketing purposes. See our Cookie notice, How can I control my cookies section of our Privacy Policy for more information on your choices.
• You have a right to provide us with guidance on the use, storage, and deletion of your personal data after your death.
• You have a right to raise questions or complaints with your local data protection authority at any time.

We will take reasonable steps to verify your identity. If you have an account with us, we may verify you through your login of your account. If you do not have an account with us, we may seek a confirmation by email or seek other identification information, including government-issued identification, to verify your identity.

You may authorize an agent to make a request to us on your behalf and we will verify the identity of your agent or authorized legal representative by either seeking confirmation from you or documents that establish the agent’s authorization to act on your behalf.

Please note your rights and choices vary depending upon your location. Certain personal data may be exempt from such requests under applicable law. We need certain types of personal data so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.

Please write to us at writing email to help@cookiee.com.

CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to use Cookiee Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Cookiee, please with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.

CHANGES TO THIS PRIVACY NOTICE

We may amend this Privacy Notice from time to time by posting a revised version and updating the ‘Effective Date’ above. The revised version will be effective on the ‘Effective Date’ listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email, if you have provided an email address. If you disagree with these changes, you may cancel your account at any time. Your continued use of our Services constitutes your consent to any amendment of this Privacy Notice.

CONTACT GRIEVANCE OFFICER

Please contact our Customer Care Department and/or Grievance Officer – Saurabh Jadhav with any questions or concerns regarding this Privacy Notice and/or security by writing an email on: help@cookiee.com. Kindly follow the process listed in the Grievance Redressal Policy.

If you have any questions or concerns regarding our notice, or if you believe our notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our Privacy Department listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.

JURISDICTION

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Policy and the Website’s Terms of Use. Regardless of where you live, you consent to have your personal data transferred, processed and stored in India. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India and the courts at Mumbai shall have exclusive jurisdiction.